4 Things to Look for in a Restoration Company

7/3/2019 (Permalink)

When you find yourself dealing with the aftermath of a disaster, finding a qualified restoration company can be intimidating. Your property is likely damaged or destroyed, your family’s often displaced and your life feels like it’s spinning out of control. Whom should you trust? How can you know if they can handle restoring your property and will do the job right?

Reputation

While some online reviews can be questionable, a good place to start is by checking Better Business Bureau listings and other sources of consumer information on restoration companies. If you see a pattern of consistently negative consumer experiences with a company, it’s probably best to look for another comany.

Unfortunately, accreditations, ratings and reviews can fail to provide a complete picture of the company. We’re talking about your property and your family, here, so you need more.

What are some other things to take into account?

Reliability

Disasters don’t work around your schedule. “After hours” is meaningless when your home or business is flooded, damaged from fire or contaminated with hazardous materials. You need a restoration company that’s available and responsive any time of day, any day of the year. You need to know they’ll be there when you need them, whether it’s right after a disaster or even months. You need to know they’re not going anywhere.

In addition, if a company is made up of people who have worked in the industry for decades, chances are they do good work, treat people well and conduct themselves with integrity.

Personal Service

Big, national chains benefit from big buying power, automation and other sorts of mass production strategies to offer low-cost services. But a closer look at what you may be giving up for those savings can make them seem less like savings and more like sacrifices.

Local companies are your neighbors, plain and simple. They’re invested in you and your community because you are their neighbor and your community is their community. They’re in your corner. You’d better believe that makes a difference.

Look for a restoration company in your community, and you’ll find and talk to real people who will be there for you any time, day or night. And they’ll become more than your restoration company. They’ll become your friends. Who better to help you get back to normal than friends?

Capability

Be selfish. It really is about you, your family, your property. So focus on what a restoration company can do for you.

Well-trained, experienced, licensed restoration experts will exhibit a passion for helping people restore their property and lives in the wake of misfortune. They’ll have good relationships with insurance companies, other contractors, vendors, regulatory and permitting agencies, all of which will be directly to your benefit in cost and time savings. When you contact them, they will spring into action, quickly and thoroughly assess your needs and craft a plan to put things right, fast.

You’ll know a highly capable restoration team by the peace of mind you get when you know they are on top of every detail of your restoration project. If you have damage to your home or business, call SERVPRO of DeRidder, Leesville & Vinton today and rest assured that you’ll be taken care of.